Privacy and Shipping

Information related to your privacy and details about shipping information.

Privacy policy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

Our site uses order forms for customers to request information, products, and services. We collect visitor's contact information (like their email address), financial information (like their account or credit card numbers), and demographic information (like their zip code). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary.

Financial information that is collected is used to bill the user for products and services.

Supplementation Information

This site supplements the information that you provide with information that is received from third parties.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Email: support@cylinder-works.com.

Shipping policy

  • In stock orders ship within 2 business days of receiving the order.
  • All Ground orders do not have a guaranteed transit time (3-7 business days is common)
  • All continental U.S. orders are shipped via UPS delivery service.
  • UPS will not deliver to a PO Box address.
  • Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via UPS Next Day Air, 2nd Day Air, or 3 Day Select up until 3PM CST.
  • We cannot guarantee to have every item in our catalog in stock.

Return policy

We understand that sometimes, for whatever reason, the part you needed yesterday is no longer needed today. So for that reason, WE TAKE BACK ANYTHING WE SELL.

We ask your understanding in that there are a few exceptions. There is a 20% re-stocking fee charged against all returned parts. We cannot take back used or installed parts, even if only installed to test fitment. Parts must be resalable and in their original packaging. Call us at 1-515-402-8000 to arrange for any returned products. Please include a copy of your invoice with the return. We reserve the right not to accept any parts for return that we find to have been installed, used, or not in compliance with the above return criteria. Shipping and/or handling is also non-refundable. Thank you for your understanding. We appreciate your business.

Terms of use

***Due to yearly changes in pricing, all pricing listed on the site are subject to change without notice***

www.pivotworks.com terms and conditions are as follows:

  • Your credit card will be authorized for the dollar amount of the purchase plus shipping and handling at the time of purchase. If there is a backorder or special order situation we must authorize your credit card at the time of purchase in order to assure your placement in the ordering process. Your credit card will be billed at the time when your order is shipped.
  • In stock orders ship within 2 business days.
  • All Ground orders do not have a guaranteed transit time (3-7 business days is common)
  • All continental U.S. orders are shipped via UPS delivery service.
  • UPS will not deliver to a PO Box address.
  • Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via UPS Next Day Air, 2nd Day Air, and 3 Day Select up until 3PM CST.
  • www.pivotworks.com cannot guarantee to have every item in our catalog in stock.
  • Shipping is an estimate, there may be times shipping charges are insufficient. In such cases you will be notified either by phone or email.
  • We accept Visa or MasterCard.
  • PayPal payments are not accepted at this time.
  • All parts are guaranteed to be new and factory original.
  • IA Residents will pay a 6% state sales tax.
  • Ground service is available only for the lower 48 States.
  • All credit card transactions are subject to verification by the given billing address. If the billing address given does not match what your credit card company has on file you will be contacted by us either by email or by phone. We are not responsible for lost time in the ordering process due to non-verifying credit card information.

Policies

C&L Companies is the registered owner of several trade names including, without limitation: Pivot Works, Inc.TM, Hot RodsTM, and Hot CamsTM. As such, C&L Companies reserves the right to monitor and control the use of all registered trade names in connection with any advertisement, catalog, or publication.

Advertising Covered by this Policy:

C&L Companies' Advertising Policy covers any communication regarding the pricing of C&L Companies' products (i.e. Pivot Works, Inc.TM), which may be read or heard by someone outside of a dealer's physical retail location. The policy, therefore, covers communications in the form of print or broadcast media including, but not limited to, magazine ads, internet web sites, and catalogs.

Minimum Advertised Prices:

C&L Companies reserves the right to establish minimum advertised prices for all trademarked products. Any retail outlet (e.g. dealer, mail-order, Internet store, etc.) selling Pivot Works, Inc.TM may not advertise prices that are 10% below suggested retail price. For purposes of this Advertising Policy, the minimum advertised price shall mean a price that is discounted no more than 10% below the suggested retail price applicable to the advertised product.

C&L Companies' Advertising Policy allows advertising for its products that does not mention any price; identifies C&L Companies' suggested retail price; or indicates a discount of up to 10% off the product's suggested retail price.

Internet Price Advertising:

Prices advertised on Internet web sites must comply with C&L Companies' Advertising Policy. As such, prices posted anywhere on an Internet web site (including online stores and auctions) must be equal to or greater than the minimum advertised prices established by C&L Companies.

Application of Internet Policy:

This Internet pricing policy covers prices that appear anywhere on an Internet web site (e.g. shopping carts, purchase order forms, etc.), and to prices that do not appear in publicly available areas on the web site itself (e.g. password-protected content). References to discounts including promotional discounts or coupons are strictly prohibited under this policy. Prices communicated by any of these means must comply with C&L Companies' minimum advertised prices. Note that dealers operating Internet web sites are free to sell products at prices below C&L Companies' minimum advertised prices; however, these lower prices must be quoted and sold only in response to an in-person, telephone, or e-mail inquiry from a customer.

While C&L Companies reserves the right to determine what minimum prices may be advertised for its products, its distributors and retail outlets are completely free to sell C&L Companies' products at whatever price they choose. This Advertising Policy is not designed to determine or influence the price at which any distributor or retail outlet sells C&L Companies products.

C&L Companies has implemented mechanisms to monitor and track violations of this Advertising Policy. In the interest of protecting the reputation and integrity of its products, C&L Companies will unilaterally enforce this Advertising Policy against dealers and retailers. C&L Companies hereby reserves the right to suspend and/or terminate its relationship with distributors who do not enforce this Advertising Policy with their dealer network.

NOTE: Please report Ad Policy violations to adpolicy@pivotworks.com

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

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